Privacy Policy
Effective date: October/10/2025
Legal entity: Rootz Hemp, LLC
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit rootzhemp.com and when you shop with us, join Rootz Bucks, subscribe to our emails/SMS, or interact with our support and social channels. By using our site, you agree to the practices described here.
1) What we collect
We collect information directly from you, automatically from your device, and from service providers.
Information you provide
- Contact details (name, email, phone, shipping/billing address)
- Account & Rootz Bucks data (username, password, points, redemptions)
- Order & payment details (items, totals, last-4 card digits; full payment data is processed by our payment processor and not stored by us)
- Age-verification details (date of birth; in some cases ID document images or partial ID data, collected through our verification provider)
- Communications (support messages, reviews, survey responses)
- Marketing preferences (email/SMS opt-in status)
Information collected automatically
- Device & usage data (IP address, browser, device type, pages viewed, referring/exit pages, time stamps)
- Cookies, pixels, and similar technologies for site functionality, analytics, and advertising
Information from service providers/partners
- Payment processors, fraud-prevention tools, fulfillment/shipping carriers, analytics and advertising platforms, customer support tools, and age-verification vendors provide limited data to help us operate the store and keep it secure and compliant.
2) How we use your information
- Provide the store & services (process orders, ship products, manage returns/warranty, operate Rootz Bucks)
- Compliance & safety (age verification 21+, fraud prevention, legal/regulatory requirements)
- Improve & personalize (debugging, analytics, site performance, product recommendations)
- Marketing & communications (emails/SMS about drops, offers, and updates; you can opt out anytime)
- Advertising (including interest-based ads through pixels/cookies—see “Cookies & Ads Controls”)
3) Sharing your information
We share limited data with trusted vendors who help us run our business. Examples:
- Payments & fraud
- Age verification
- Fulfillment & shipping
- Email/SMS & CRM
- Analytics/ads
- Support
We may share information to comply with law, respond to lawful requests, enforce our terms, or protect rights, property, and safety. In a merger or acquisition, your data may transfer as part of the transaction.
We do not sell your personal information for money. Some state laws treat certain advertising/analytics disclosures as a “sale” or “sharing.” See Your Privacy Choices below for opt-out options.
4) Cookies & ads controls
We use cookies and similar technologies for:
- Essential functions (cart, checkout, account login)
- Performance & analytics (to understand site usage and improve features)
- Personalization & advertising (including retargeting)
Your controls
- Browser settings to block/clear cookies (site may not function fully without them)
- Platform opt-outs (e.g., adjust ad settings on major ad platforms)
- Our site preferences banner (if enabled)
- “Do Not Sell or Share” choices (see below)
5) Your privacy rights
Depending on where you live, you may have rights to:
- Access/Know the data we hold about you
- Delete your information
- Correct inaccurate information
- Portability (receive a copy in a portable format)
- Opt-out of sale/share/targeted advertising
- Limit the use of sensitive personal information (where applicable)
- Non-discrimination for exercising your privacy rights
How to exercise:
Email Help@rootzhemp.com or use {{link to privacy request form}}. We’ll verify your request (we may ask for your email, order number, or other details). Authorized agents may submit requests with proof of authority.
Do Not Sell or Share:
Visit {{/privacy-choices}} (or email us) to opt out of “sale”/“sharing” for cross-context behavioral advertising. This opt-out will use a cookie specific to your browser/device.
6) Data retention
We keep information only as long as needed for the purposes described here, including:
- Orders/tax/accounting: typically 7 years (or as required by law)
- Marketing consents and preferences: until you opt out or delete your account
- Age-verification & fraud logs: for legally required or operational retention windows
When no longer necessary, we delete or de-identify your data.
7) Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure. If we ever believe the security of your data has been compromised, we’ll take steps required by law to notify you.
8) Minors & age restrictions
Our products and site are intended for adults 21+. We do not knowingly collect personal information from persons under 21. If you believe someone under 21 provided us information, contact Help@rootzhemp.com to request deletion.
9) International users
If you access the site outside the United States, your information may be processed in the U.S. and other countries with different data-protection laws than where you live. Where required, we rely on appropriate transfer mechanisms.
10) Third-party links & social media
Our site may link to third-party websites, apps, or services. We aren’t responsible for their privacy practices. Review those policies before providing personal information.
11) Changes to this policy
We may update this Policy from time to time. We’ll change the “Effective date” above and, if changes are material, we’ll provide additional notice (e.g., banner or email). Your continued use of the site means you accept the updated Policy.
12) Contact us
Rootz Hemp, LLC
Asheville Nc
Email: help@rootzhemp.com
SMS terms
By subscribing to Rootz Hemp SMS, you agree to receive recurring automated marketing messages to the phone number provided. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help. We may use an SMS provider to deliver messages and collect your opt-in/opt-out status.